Q Chapter 2 Notes – Physical Resources (70 points) 1. _________________ __________________ are required to operate an automotive service business (land and building). 2. What are some items to consider when building a facility? (6pts) 1. 2. 3. 4. 5. 6. 3. It is important to approach all brick-and-mortar investments cautiously and __________________. 4. Facilities are ______________ assets and are very difficult to change or dispose of rapidly. 5. Why do you need to approach the building or adding on of a facility cautiously? (2pts) 6. When building a new facility you need to make sure it has ____________________ by using resources in a way that will cut down on your long-term operating cost which can affect the “bottom-line profitability”. 7. When purchasing an existing facility there may be some concerns that you may need to evaluate to make sure it does not cut into your short term and long term profitability. What are some of these concerns? (2pts) 8. The typical service shop dedicates the majority of its facility space to the ___________ __________. 9. The average size of a repair stall for a car that measures 6’ x 16 ½’ is _______________ or 264 square feet. 10. For shops that repair smaller import vehicles/sport cars can reduce the stall size to _______________ or 200 square feet. 11. Automotive manufacturers offer products in several classes so planning for these repair spaces needs to be flexible and usually measure ______________ or 300 square feet. 12. Depending on facilities, access to stalls is often provided by __________ ________________ Doors. 13. What are two advantages of using the two overhead door system? (2pts) 1. 2. 14. In milder climates, __________________ overhead doors provide access. 15. What is an advantage of individual doors to each stall? 16. What are two disadvantages of the individual doors to each stall?(2pts) 1. 2. 17. Milder climates feature ____________ - _________ facilities housed under roofs suspended over concrete slabs. 18. The repair space must also include adequate ______________ ____________. 19. Shop layout must also allow sufficient room for each technician’s _______________. 20. An important but often overlooked feature is to make sure the shop floor has adequate ____________________. 21. You also need to address the _______________ _______________ in the facility that is not directly involved in repair. 22. ______________ _______________ are among the most essential supplemental areas in a service shop where employees can clean up and change clothes. 23. The facility should include adequate _______________ that is clearly marked and visible from the street. 24. To increase customer satisfaction many shops include an area for ________________ customer vehicles. 25. Many mid-to large-sized shops offer a full ___________ ___________ and car _______________ area. (2pts) 26. A shop must also have an adequate _____________________ ____________ for administrative tasks, such as dispatching and cashiering. 27. Not all service shops have their own _____________ _______________ but they do maintain an inventory of common parts and supplies. 28. Many larger shops and those associated with dealerships carry enough inventory to act as a retail _____________ _____________. 29. Many of these parts departments will maintain two separate parts counters: a _______________ counter accessible to the technicians and a separate ___________ counter. (2pts) 30. Building up and maintaining a parts inventory requires a ___________ ________________. 31. Parts tie up a significant amount of space and money and the longer it remains unsold the more likely it will become __________________ and __________________. (2pts) 32. _________________-___________ inventory control and management systems help provide the information a parts manager need to stock only inventory that is in demand. 33. The two methods that to help assure that the parts will be sold rather than just sit on the shelf are_____________________ inventory control and _____________________ monitoring. (2pts) 34. The shop should feature a clearly marked and easily accessible entrance that leads customers to a ____________-______ area. 35. First impressions are important to customer satisfaction and the write up area is typically the site of the first ____________to_____________ contact between the customer and service advisor. 36. Providing customers with a_________________ ____________ is an important part of demonstrating concern for their needs. 37. Once the facility has been located it must be outfitted with sophisticated diagnostic and repair equipment and _________________ _____________. 38. Shop owners make an even larger investment outfitting the facility with __________ _________________ required to provide proper repair services. 39. Name 6 basic equipment items that are provided by the shop: (6pts) 40. Name 5 bigger ticket items a shop owner provides. (5pts) 41. A shop should have ____________________ equipment such as a commercial telephone system, fax machine, intercom and paging system. 42. Some shops use ________________-operated systems to deliver documents. 43, Regardless of size, a fully equipped shop needs a __________________ system. 44. What are just a few computer based operations in a modern shop (page 17) 45. Entrepreneurs commonly are __________________. 46. Research shows that most new businesses fail with in the first ________ ___________. 47. The reason for that failure is ______________-_______________ business and __________________ at start-up. (2pts) 48. A successful entrepreneur slowly and steadily builds up to ____________-term goals.